Refund requests relating to payments made to AB Trade S.r.l. are handled according to the conditions applicable to the relevant transaction and applicable consumer protection laws.

If you believe that a payment was made incorrectly, was duplicated, or if you wish to request a refund in relation to an order, please contact AB Trade S.r.l. at [EMAIL], providing your name, payment reference and details of the relevant transaction.

Where a right of withdrawal, refund or other consumer right applies under mandatory law, such rights will not be affected by this policy.

Approved refunds will be processed using the original payment method whenever possible.